Support
Sphere by PROVYS Support Services
Basic
Bronze
Silver
Gold
Access to Service Desk
Knowledge Base, report bugs, monitor your tickets
Basic
Bronze
Silver
Gold
Language
Support may be provided by a local partner in other language
Basic
EN
Bronze
EN
Silver
EN
Gold
EN
Technical & User Support
Phone and Service Desk support – working days
Bronze
8×5
(9-17 local time Mo-Fr)
(9-17 local time Mo-Fr)
Silver
24×7
Gold
24×7
Response Time
Guaranteed response time for critical issues
Bronze
4 hours
(9-17 local time Mo-Fr)
(9-17 local time Mo-Fr)
Silver
4 hours
Gold
2 hours
Assigned Main Consultant
Single point of contact for technical, project and support requests
Silver
Gold
Assigned Account Manager
Single point of contact for commercial and contractual requests
Silver
Gold
How support works for PROVYS customers
PROVYS offers multi-level support to ensure that our customers have access to all necessary resources and assistance. Below is a guide on how to contact support and get the help you need.
Contact your Account Manager
For general inquiries, account information, or coordination with other PROVYS departments.
How to Contact: You should have your Account Manager’s contact information from your previous communications with PROVYS.
Contact the Main Consultant for your installation
For technical questions and specific issues related to your installation and implementation.
How to Contact: Please use the contact details provided within your contract.
Helpdesk – Technical Support
For resolving technical issues, reporting bugs, or getting technical assistance.
Contact Options:
- Phone
- Web Service Desk