Support
How support works for PROVYS customers
PROVYS offers multi-level support to ensure that our customers have access to all necessary resources and assistance.
General Inquiries
Contact your Account Manager from Sales Department for account information, contact details or coordination with other PROVYS Technologies departments.
Technical questions
Reach the Consultant from Operations Department dedicated to your installation for technical questions and specific issues related to your implementation.
Help desk
Technical Support from Customer Care Department is available for resolving technical issues, reporting bugs, or getting technical assistance.
The clients choose among several types of customer support which are based on the product and customer’s preference (details are specified in your contract).
Each client has his own deditated team of professionals. The contact details are shared directly and available in the contract. The team is possible to contact via phone, email and online Service Desk.
Please fill the contact form if any other assistance is needed.
Basic
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Basic
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Basic
Bronze
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Bronze
(9-17 local time Mo-Fr)
Silver
Gold
Bronze
(9-17 local time Mo-Fr)
Silver
Gold
Silver
Gold
Silver
Gold